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Ordering Information 100% Money Back Guarantee On All Products Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done! If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy. If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy. Please note, if your order has already been processed, you may not be able to cancel or modify it. Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page. If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website. Don't feel comfortable ordering products online? No problem! CafePress.com accepts orders over the phone. To order by phone, please call us toll-free at 1-877-809-1659 during our customer service hours Monday - Saturday 9:00 am to 9:00 pm EST. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name (such as White T-shirt). Your payment information is our top priority at CafePress.com. CafePress.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, CafePress.com employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only CafePress.com can then decode it. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. CafePress.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure. If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well. Phone: 1-877-809-1659, Monday-Saturday, 9:00 am - 9:00 pm EST E-Mail: http://www.cafepress.com/cp/info/help/contact.aspx |
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